Frequently asked questions

product questions

What are your hair accessories made of?

Our larger hair claws are made of a sturdy, cellulose acetate - a durable, plant-based material, which makes for a stronger and more eco-friendly alternative to regular plastic hair claws. They're perfect for holding up larger amounts of hair.

Our smaller hair clips feature an acrylic piece attached to a 40mm alligator clip - these are great for accessorizing and adding an extra bit of whimsy to your look!

What finish do your stickers have? Are they waterproof or outdoor safe?

All of our stickers and sticker sheets are finished with a waterproof, UV safe, and scratch resistant matte laminate, making them perfect for tons of surfaces, including laptops and water bottles or outdoor use on cars.

Are your earrings good for sensitive ears?

Our earrings are made with stainless steel, lead and nickel free findings, which are suitable for most sensitive ears. Each pair also comes with a set of hypoallergenic silicone earring backs.

The item I want is sold out. When do you do restocks?

As a small art business, we order many of our products in smaller batches and cannot guarantee stock - though we do try to keep most of our items in stock as often as we can.

If you would like to be the first to know about a restock, you can sign up for restock notifications to be automatically notified when we receive new inventory.

Items that have been discontinued entirely will no longer be visible on our site.

shipping

When will I receive my order?

Orders are processed regularly, often within the same day or within 1-5 business days after they have been placed (excluding weekends and holidays). You will receive an email with your tracking number once your order has shipped.

Domestic orders are shipped via USPS Ground Advantage, which typically arrives within 2-5 business days after they have been shipped.

Please allow additional time for delivery during the holiday season.

Do you ship internationally?

fanmuimui is a USA-based business. For all international customers, please place orders through our Etsy, which will automatically collect and remit any necessary import taxes (such as VAT). This helps prevent packages from being denied entry or returned due to unpaid custom fees!

Can I add an item to my existing order?

Many of our orders are processed on the same day so please reach out as soon as possible at help@fanmuimui.com if you want to add additional items.

We are unable to make any changes to your order after it has already shipped.

What if my package gets lost?

USPS will occasionally mark packages as Delivered before they are actually dropped off. We recommend waiting a few days to see if the package turns up first!

If your order still doesn't turn up or your tracking has not moved in 3 weeks, we are happy to look into the matter further for you and file a claim where applicable.

My package was returned to sender - what are my options?

We recommend double checking your address before placing your order so that this doesn't happen! We are not responsible for packages that are returned to sender.

We offer two solutions:

♡ Reshipment: Your items will be shipped out again after they have been returned to us. You will be responsible for the additional shipping costs.

♡ Refund: Your order will be refunded minus the initial shipping costs and a 10% restocking fee.

My order is missing items - will they be shipped out too?

We've partnered with a fulfillment service to help get orders out. That means your goodies get processed and shipped out to you a lot quicker than I'm capable of as just one person! But it also sometimes means that there's only inventory at one location and not the other.

If you received an email saying that some of your items have shipped - don't worry! The rest of your order will be on its way to you shortly. You will get a second email once the rest of your order is processed.

refund policy

What is your refund policy?

As a small, single artist owned business, we are unable to offer refunds, cancellations, or exchanges once an order is shipped, unless you received incorrect items that are different than what you ordered.

We thank you for your understanding!

What happens if my items arrive damaged?

Some of our items (acrylic charms and hair clips) come with a plastic film on the surface for extra protection during shipping. If your item appears scratched, please try removing the film first! 

In the event that your items are damaged, we are happy to offer either a full refund or a replacement product. 

Please contact us at help@fanmuimui.com with well lit photos of the damaged items and your preferred solution within 10 days of receiving your order. Include your Order Number in the subject of your email. 

Can I cancel or change my order after it has been placed?

Many of our orders are processed on the same day so please reach out as soon as possible at help@fanmuimui.com if you need to cancel or change your order for whatever reason.

We are unable to cancel or make any changes to your order after it has already shipped.

for retailers

Do you offer wholesale pricing?

Yes, we would love to have our products featured in your space!

If you are interested in stocking our products, please visit our Faire page or  contact us at help@fanmuimui.com to place a direct order. 

Please note: There may be select items / product types that are not available for wholesale.

How are products packaged for wholesale?

Packaging varies by product type.

Most products will come individually packaged in OPP bags by default. Charms and hair clips will be packaged with a backing card that contains our shop information and a note to peel the protective film on the surface of our items.

Our standard procedure for flat stationery items (stickers and sticker sheets) is to bundle them together in one large package.

If you have specific packaging requirements (hang tags, individually packaged stickers, etc.) we are happy to work with you to meet your needs!